Orcon announces unlimited broadband plans

New Zealand internet service provider Orcon has announced an unlimited broadband plan for $99 per month. But is it really unlimited?


New Zealand internet service provider Orcon has announced an unlimited broadband plan for $99 per month.

The deal also includes unlimited New Zealand landline-to-landline calling with Orcon Genius.

“Data use is skyrocketing – and the time is right for families, flats and big fans of the internet to make sure they don’t get bill shock – and can use the internet when they want, how they want,” Orcon chief executive Scott Bartlett said.

“We asked people if they want to use more data. More than half said yes. We asked people if they ever got bill shock. 40% said yes."

The unlimited plan was designed with those customers in mind, Bartlett said.

Existing and new residential customers on Orcon's ultra-fast broadband, Orcon Genius and Orcon LLU plans will be able to sign up for the new plans.

Despite the that fact that the plans are 'unlimited', they are restricted by Orcon's Fair Use policy. PC World contacted Orcon to find out what data cap users would have to reach to be in breach of Orcon's Fair Use policy. Orcon says there is is no upper limit on data usage.

However, the terms and conditions on Orcon's website do say that the company many restrict, suspend, or terminate your account if "in Orcon’s sole opinion, your usage is so heavy that it materially exceeds estimated use patterns over any month or Orcon believes that your usage of our services will adversely affect the quality of the service received by other customers".

Orcon's estimates are based on the amount of data that the average user consumes.

Customers must sign up for a 12 month contract to take advantage of Orcon's unlimited service.
1 Comment
Orcon service flexibility I have been an Orcon customer for four years. Like many of us I've seen my data usage rise. I realise now that my 30G cap will be exceeded, so I logged in to Orcon and upped it, on line, to 60G. Noting that this new plan will come into effect at the end of November, I phoned their service center and asked them if I could have my excess roll over into December. The lady in the Philippines was unable to answer my question. So surprises there. I write an e-mail to Orcon and get an auto reply that says phone their service center or wait five days for a reply. It is clear to me that Orcon just love to see their customers go over the limit so they can apply this $2/G penalty. Damn. What are my options?

It seems to me, Orcon could make a concerted effort to keep their customer base or continue the way they are going. I am tempted to buy my way out of their contract.
Posted by Tony Cunningham at 11:04:53 on November 3, 2012

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